Privacy Policy
Buzz Legal Ltd (“Buzz Legal”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, contact us, submit an enquiry, become a client, or otherwise interact with us.
1. Who we are
Buzz Legal Ltd is a company registered in England and Wales with company number [insert company number] and registered office at 16 Aylmer Parade Aylmer Road, London, N2 0PE
Email: hello@buzzlegal.co.uk
Phone: 01924 367 902
Buzz Legal Ltd is not an SRA-regulated law firm and does not carry on reserved legal activities. Where work needs to be carried out by an appropriately authorised law firm, we may refer or introduce you to RHF Solicitorsor another authorised provider.
2. The personal data we collect
We may collect and process the following types of personal data:
identity data, such as your name
contact data, such as your email address, phone number and business address
business data, such as your company name, job title and information about your business
enquiry and matter data, such as the details you provide about your legal or business issue
correspondence data, including emails, messages, calls and notes of conversations
technical data, such as IP address, browser type, device type and usage information
marketing preferences, including whether you wish to receive updates from us
We do not ask you to send us unnecessary sensitive personal data. Please do not submit special category data or confidential information unless we specifically ask for it and have confirmed the correct process.
3. How we collect your personal data
We collect personal data:
directly from you when you complete a form, contact us, book a call or become a client
from your use of our website, including through cookies and similar technologies
from third parties where relevant, such as referral partners, introducers, professional advisers, or authorised law firms involved in your matter
from publicly available sources, such as Companies House or your business website, where relevant to your enquiry or relationship with us
4. How we use your personal data
We may use your personal data to:
respond to enquiries
assess whether we can help you
provide our services
manage our relationship with you
prepare proposals, engagement documents and invoices
refer or introduce matters to RHF Solicitors or another authorised provider where appropriate
administer and improve our website
comply with legal, regulatory and record-keeping obligations
send service-related communications
send marketing communications where we are allowed to do so
5. Our lawful bases
We rely on one or more of the following lawful bases under the UK GDPR:
contract — where we need to process your data to take steps at your request or provide services to you
legitimate interests — for example, to respond to enquiries, run our business, manage relationships, improve our services and website, and protect our legal position
legal obligation — where we need to comply with a legal or regulatory duty
consent — where we ask for your consent, such as for certain marketing or non-essential cookies
6. Who we share your data with
We may share your personal data with:
our staff, contractors and professional advisers
IT, hosting, CRM, email, analytics and website service providers
payment processors and accountants
RHF Solicitors or another appropriately authorised legal practice where referral, introduction or handover is needed
regulators, law enforcement, courts or authorities where required
insurers, auditors or other professional advisers where necessary
We only share personal data where there is a valid reason to do so.
7. International transfers
Where any of our service providers process personal data outside the UK, we will take appropriate steps to ensure your personal data is protected in accordance with applicable data protection law.
8. Data retention
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, regulatory and reporting requirements.
As a guide:
general enquiries: up to 12 months
prospective client records: up to 24 months
client files and engagement records: typically 6 years after the end of the relationship, unless a longer period is needed
marketing suppression records: as long as necessary to respect your preferences
website analytics and cookie data: in line with our Cookie Policy and platform settings
We may keep data longer where required to establish, exercise or defend legal claims.
9. Your rights
You may have the right to:
access your personal data
ask us to correct inaccurate data
ask us to erase your data in some circumstances
restrict or object to certain processing
ask us to transfer your data in some circumstances
withdraw consent where we rely on consent
To exercise any of these rights, contact us using the details above.
You also have the right to complain to the Information Commissioner’s Office (ICO).
10. Marketing
We may send you marketing communications where permitted by law. You can opt out at any time by using the unsubscribe link in our emails or by contacting us.
11. Cookies and website tracking
Our website may use cookies and similar technologies. Please see our Cookie Policy for more information.
12. Security
We use appropriate technical and organisational measures to help protect personal data. However, no method of transmission over the internet is completely secure.
13. Third-party websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
14. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
15. Contact us
If you have any questions about this Privacy Policy or how we handle personal data, contact:
Buzz Legal Ltd
16 Aylmer Parade Aylmer Road, London, N2 0PE
01924 367 902