Complaints
We are committed to providing a clear, practical and professional service. If you are unhappy with any aspect of our service, we want to know so we can look into it properly and try to put things right.
1. How to make a complaint
You can make a complaint by contacting us using the details below. Please include: your name and contact details; a clear description of your concern; any relevant dates, documents or correspondence; and what outcome you are seeking.
Email: hello@buzzlegal.co.uk
2. What happens next
We will aim to: acknowledge your complaint within 5 working days; review the complaint fairly and objectively; ask for further information if needed; and provide a substantive response within 20 working days, where reasonably possible.
3. Complaints about reserved legal work
Buzz Legal provides non-reserved legal services. If your complaint relates to reserved legal work carried out by RHF Solicitors or another authorised law firm, that part of the complaint may need to be dealt with under that firm's own complaints procedure. Where relevant, we will tell you who should handle the complaint.
4. Our approach
We take complaints seriously and use them to improve our service. Making a complaint will not affect how we handle any ongoing enquiry or matter.
5. Escalation
If you remain unhappy after we have responded, you can reply and ask for the matter to be reviewed by a senior person within Buzz Legal Ltd. If your complaint concerns personal data or privacy, you may also complain to the Information Commissioner's Office.